Effective Date: October 9, 2025
Company: Ray Brown Group Inc.
Address: 116-5100 Anderson Way, Vernon, BC V1T 0C4
Website: https://okanagango.com

1. General Policy
All sales made through OkanaganGo.com are final. We do not provide refunds, credits, or exchanges for any of our Subscription Plans, Business Listings, Ad Campaigns, or Digital Products and Services once the purchase has been completed. By purchasing any package or digital product, you acknowledge and agree to this policy before checkout.

2. Digital Products & Services
Because our listings, advertising, and subscription-based services are digital and instantly accessible, they are considered consumed upon purchase. Therefore, no refunds or cancellations will be issued after payment has been processed.

3. Physical Products (If Applicable)
If Ray Brown Group Inc. ships any physical products through Okanagan Go or its affiliated platforms:
All physical sales are final.
We do not offer refunds or replacements for items damaged, delayed, or lost during shipping.
If your order arrives damaged, please contact the shipping carrier directly to file a claim for reimbursement or replacement.
We recommend taking clear photos of the damaged package and retaining all packing materials to assist with your claim.

4. Cancellations
Because services and listings are activated immediately after payment, cancellations are not permitted once your subscription or listing goes live.

5. Chargebacks & Disputes
Any chargebacks or payment disputes initiated with your bank or payment provider will be considered a violation of this policy. We reserve the right to suspend or terminate your account, listings, or access to Okanagan Go services in such cases.

6. Contact Us
If you have any questions regarding this Refunds Policy, please contact us through our Contact Page.